Psychological Training in Call Centers

Call centers are not just units where you have to work without compromising quality. It is also somewhere where you have to keep your head firmly on your shoulders. It's not easy to do so when you are dealing with customers on a regular basis. Customers are not always what one would ideally want them to be. Telemarketing agents often talk to aggressive and verbally abusive customers. The BPO agent is never expected to raise their voices or confront the customer. They have to be logical and

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